Frequently Asked Questions – Garniermartin
1. Which payment methods do you accept?
At Garniermartin, we offer a seamless and secure checkout experience with a variety of trusted payment options. These include major providers such as Visa, Mastercard, Google Pay and Apple Pay.
2. Returns, refunds & cancellations
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Return Window: You have 30 days from the day you receive your order to request a return. Read our refund policy for more information.
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Eligibility: To be eligible, please ensure the item is in the same condition as when you received it—unworn or unused, and in its original packaging.
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How to Start: If you wish to return your item, please contact us at support@garniermartin.com
3. What if my item doesn’t fit?
No worries—we’ve got you covered. If the size isn’t right, contact our support team at support@garniermartin.com and we'll arrange a free size exchange. If you'd prefer to return the item instead, you can do that within 30 days; return shipping on a change-of-mind return is covered by the customer.
4. How should I care for my garment?
To preserve the quality and longevity of your Garniermartin pieces, we recommend washing at lower temperatures using a gentle cycle.
This helps maintain the fabric while also being more environmentally conscious.
5. What if my item arrives damaged?
We take great care with quality control, but if something isn’t right, we’re here to help.
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Report Timeframe: If your item arrives damaged or defective, please contact us within 48 hours.
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Resolution: We will arrange a replacement at no cost by resending the item to your address.
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Requirement: Please provide a photo of the damage when contacting our customer service team at support@garniermartin.com.
Contact Information
E-Mail: support@garniermartin.com
Phone: +1 581-499-4501
Store Name: Garniermartin
Company name: Ganntz GmbH
Company number: HRB 111655
Company Address: Altseitersweg 11F, Neunkirchen, Saarland, 66538, Germany
Customer Service Hours: Monday to Friday between 9:00 am to 5:00 pm ET