Shipping policy

Shipping Policy for Garniermartin:

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Shipping Range

• Delivery Area: We currently ship within Canada.

Order Processing Time

• Handling Time: Orders are processed within 1-3 business days, Monday to Friday.
  
• Transit Time: 4-10 business days, Monday to Friday

• Cut-off Time: Orders placed before 5pm ET will be processed the same day; those placed after will be processed the next business day.

• No Shipping Days: Orders are not processed on weekends or public holidays.

Shipping Time

• Estimated Shipping time: Orders typically need a total of 5-13 business days (Monday to Friday) to arrive depending on the exact destination.

Shipping Process

• Courier Services: We use reliable local carriers for last mile transit such as Canada Post.
  
• Tracking Information: After your order is shipped, you will receive an email with tracking details.
  

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us with a photo of the damage within 48 hours to initiate a resolution.
  
• Lost Orders: If your order is lost, please reach out to us immediately for assistance. We reship lost orders for free.
  

Contact Information

E-Mail: support@garniermartin.com

Phone: +1 581-499-4501

Store Name: Garniermartin

Company name: Ganntz GmbH
Company number: HRB 111655
Company Address: Altseitersweg 11F, Neunkirchen, Saarland, 66538, Germany

Customer Service Hours: Monday to Friday between 9:00 am to 5:00 pm ET